A good experience with VIP Marina

Captain YARRR

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Doing the rain dance

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Round Rock, TX
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A good experience with VIP Marina
Sep 4^th, 2012 at 8:45am

Had a really awesome day on the lake on Saturday, stayed out until somewhere around 10:30 and pulled back in to the slip. I hopped out, turned on the blowers for the lift and it was just blowing bubbles. I yanked on one of the lines, sure enough it had blown the hose clamp off.

The next day I pulled the boat forward, tried diving and there was no way I was getting down there long enough to work. I asked the office for some help or tips, expecting to be told to hire someone to fix it. But nope, Bill the manager came over, looked at it. Grabbed his scuba gear, hopped in the water (in street clothes) and put it back on.

Very cool of him to help like that when I am sure it wasn't convenient on such a busy weekend.

Great marina experience so far.

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In2Deep Veteran Austin Boater Offline Lake Travis / LOTO Boater Posts: 442 Lake Travis/ LOTO Gender:	Re: A good experience with VIP Marina Reply #1 - Sep 4^th, 2012 at 2:56pm Great customer service story.
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Jay Gadsby Lake Captain Offline Naturally Obsessed Posts: 613 Killeen TX Gender:	Re: A good experience with VIP Marina Reply #2 - Sep 4^th, 2012 at 6:47pm That is awesome! I wish the marina I had my boat in for the weekend on Belton was that cool. Silly slip didn't even have cleats or anything! And the going rate for a year was like 350 a month wet.
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nathan Lake Admiral Offline Going Home !!!!! Posts: 2120 Leander, TX Soon Gender:	Re: A good experience with VIP Marina Reply #3 - Sep 4^th, 2012 at 8:01pm awesome it is good to hear some one cares about their customers.
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Captain YARRR

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Doing the rain dance

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Round Rock, TX
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Re: A good experience with VIP Marina
Reply #4 - Sep 5^th, 2012 at 9:16pm

Jay Gadsby wrote on Sep 4^th, 2012 at 6:47pm:

That is awesome! I wish the marina I had my boat in for the weekend on Belton was that cool. Silly slip didn't even have cleats or anything! And the going rate for a year was like 350 a month wet.

Sounds like you need to hit up Bob at West Beach Marina and get a good deal at a way more fun lake

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2005 Sunsation Dominator 32 MCOB - twin 6.3L
2004 Dodge Viper SRT-10: 460 RWHP, 503 RWTQ

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Captain YARRR Admin Offline Doing the rain dance Posts: 2587 Round Rock, TX Gender:	Re: A good experience with VIP Marina Reply #5 - Sep 5^th, 2012 at 9:20pm nathan wrote on Sep 4^th, 2012 at 8:01pm: awesome it is good to hear some one cares about their customers. Yea its kinda sad that I was pleasantly surprised by good service by a business. Should be the norm.
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livesound Veteran Austin Boater Offline Austin Boater Posts: 366 austin tx Gender:	Re: A good experience with VIP Marina Reply #6 - Sep 5^th, 2012 at 10:37pm wow thats cool, at my marina emerald point they tuesday untied my boat to take into to dry stack and forgot, got a call from erikson marine and they found my boat just out floating around the lake on its own. they towed it in for me and when i offered to pay they refused.
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nathan Lake Admiral Offline Going Home !!!!! Posts: 2120 Leander, TX Soon Gender:	Re: A good experience with VIP Marina Reply #7 - Sep 5^th, 2012 at 10:43pm Nice to hear that they did not "let" you repay them for their mistake. I quess good and bad all in one turn.
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Captain YARRR Admin Offline Doing the rain dance Posts: 2587 Round Rock, TX Gender:	Re: A good experience with VIP Marina Reply #8 - Sep 5^th, 2012 at 10:52pm Oh man! U were the one on Facebook they posted about this week? Scary stuff! Did you raise hell with your marina?
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livesound

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austin tx
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Re: A good experience with VIP Marina
Reply #9 - Sep 8^th, 2012 at 10:49am

Well im out of town. bugt this will probably finally get me to move. no body wants to take responsiblilty. the funny thing is that, ive been getting on the person that i have as a partner about wiping the boat down after she uses it, so she sends me pictures when she brings it in. and i can clearly see how she ties the boat up and its perfect no reason it should have just gotten free. which is what they like to say.

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2001 Mastercraft X-10 sold and gone Sad

2012 Mastercraft X-25 jury is still out LOL

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Captain YARRR Admin Offline Doing the rain dance Posts: 2587 Round Rock, TX Gender:	Re: A good experience with VIP Marina Reply #10 - Sep 9^th, 2012 at 11:35am I would make a post with the marina name and what happened in the subject so people can find it on Google. At least warn others.
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mobileMERCman

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Jonestown
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Re: A good experience with VIP Marina
Reply #11 - Sep 9^th, 2012 at 5:20pm

Evan, Who owns the lift you or the marina? If the marina owns it I would expect the guy to fix it like he did. If you own it he deserves the compliment. Your lucky the boat wasn't on it when it let go. Your boat may have been adrift too.

Livesound, I don't know any details about what happened to your boat drifting but, I can add this. I have worked at dry stacks for more than a dozen years. I figure 1 in about 30 know how to properly tie up a boat. I used to come in the morning and find boats drifting all the time. Never the less it was cool Ericsons guys towed it in for you.

Wink

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Jim

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Captain YARRR Admin Offline Doing the rain dance Posts: 2587 Round Rock, TX Gender:	Re: A good experience with VIP Marina Reply #12 - Sep 9^th, 2012 at 6:16pm It's my lift, so yes, extra cool of them! Yeah that's some scary stuff, I make extra sure she's got ropes on when I put her away for that reason.
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livesound

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austin tx
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Re: A good experience with VIP Marina
Reply #13 - Sep 10^th, 2012 at 8:11am

when leaving over night, we tie in 3 paces front (for some reason mastercraft didn't feel it important to put a cleat there so it goes through the hand rail, center cleat and rear cleat. roger (manager there) showed me and her how to tie up for the night, and the way it knots i would think it couldn't get loose, but at the same time i don't claim to be an expert. but they also had a ton if problems that morning. the cat they use had a problem and they had a wheel fall off there trailer. bottom line when i ask what happened i got blank stares all around.

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2001 Mastercraft X-10 sold and gone Sad

2012 Mastercraft X-25 jury is still out LOL

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livesound Veteran Austin Boater Offline Austin Boater Posts: 366 austin tx Gender:	Re: A good experience with VIP Marina Reply #14 - Sep 10^th, 2012 at 8:13am oh but back to topic, evan when you leave you boat on a lift you dont still tie the boat to the dock? i am thinking of going that way and i was thinking you would still tie off and a precaution?
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